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Services Provided:
  • School Portal
  • Provider Portal
  • Admin Portal
  • Account Manager Portal

Overview

Specialized Assessment and Consulting (Specialized) supports schools and special needs students in Houston and the broader Texas region by offering assessment and staffing solutions. These services ensure:

By bridging the gap between schools and specialized services, they promote a balanced and inclusive educational environment.

The Challenge:

Specialized had developed a custom portal to support its operations, including scheduling assessments and managing professional workloads. However, there were additional needs to:

  1. Expand and enhance portal functionalities.
  2. Streamline processes to improve operational efficiency.
  3. Ensure compliance with legal requirements for special education programs.
  4. Provide better tools for professionals and schools.

ContentActive was engaged to design and implement solutions to meet these goal.

The Strategy:

ContentActive proposed:

  1. Development of Four Portals:
    • Admin Portal: Comprehensive control for operations, compliance, and workflow.
    • School Portal: Tools tailored for school users.
    • Provider Portal: Focused on professional service management.
    • Account Manager Portal: Enhanced account oversight and communication.
  2. Functionality Upgrades:
    • Added new tools and enhanced existing features to improve compliance, efficiency, and usability.
    • Supported robust workflows for assessments and therapy provision.
  3. Scalability and Flexibility: Designed the system to accommodate future growth and requirements.

Key Features

01

Dashboard:

Provides a real-time overview of activities and metrics.

02

Student Records:

Secure and accessible management of student information.

03

Provider Assignment:

Tools to assign and track professional tasks.

04

Order Fulfillment:

End-to-end management of resource orders.

05

Catalog and Inventory Management:

Ensures accurate tracking of resources.

06

Reports:

Customizable data for performance and compliance tracking.

07

Billing:

Automated invoicing and payment management.

08

Administration Tools

Comprehensive tools for managing services, users, and permissions.

09

Mass Communication

SMS and email tools for instant communication.

10

Timelogs with Geo-Location

Track provider hours and locations.

11

Service Assignment

Optimize allocation of resources and tasks.

12

Customer Contracts Management

Streamlined agreement tracking and documentation.

13

Custom Email Templates

Enhanced personalization for communication.

14

User Management

Granular control of access levels and roles.

15

Change Requests

Framework for managing client-driven updates.

The Result

ContentActive delivered a robust and efficient portal system that:

This solution enabled Specialized to achieve its goals, supporting students with disabilities and fostering a balanced, inclusive educational environment across Texas.

We would love to learn more about your vision and project!