Enterprise CMS

CHC Health - Enterprise CMS and Portal

Objective

Community Health Choice’s (CHC) mission is to improve the health of under-served residents of Southeast Texas by facilitating access to coordinated, high-quality, affordable healthcare services.

CHC is a Houston, TX based non-profit health plan, offering Children’s Medicaid (STAR) and CHIP programs and one of the largest in the gulf coast region. They also offer plans through the Health Insurance Marketplace and has a network of 9,000 doctors and 70 hospitals and with over 400k participants in their insurance and Medicaid plans.

The goals were to create an efficient web and portal presence for its medicaid and healthcare.gov patients that allow them to seek and find information regarding physicians, hospitals, urgent care providers, events and other information related to their healthcare and insurance needs.

Services Provided

    ContentActive created an Enterprise Content Management (ECMS) solution for CHC to include the following elements:

    • CUSTOM CMS INTEGRATION
    • RESPONSIVE WEB DESIGN AND DEVELOPMENT
    • MULTI-LINGUAL
    • ADA COMPLIANCE
    • SEARCHABLE DIRECTORY AND WIZARD: OVER 9000 DOCTORS AND 70 HOSPITALS
    • PATIENT PORTAL PROVIDES INTEGRATION WITH QNXT
      • Patient Claims Management
      • Patient Profile
      • Provider Search
      • Digital Signatures

Client

Community Health Choice

Learn More

Physician Directory

With over 9000 doctors and 70 hospitals, Community Health Choice need to present their audience an initiative way to allow search and access to their doctors within network.

ContentActive created a responsive Physician Directory that allows for full text search of all of the various services offered by Community Health Choice as well as a step by step guided search in both English and Spanish that adheres to full ADA compliance standards as with specific plans, times of availability and more.

The Physician Directory allows users to search for Doctors, Urgent Care Facilities, Pharmacies, Vision, Hospital and Behavorial Health Services. Supported plans include Star, Chip, Community Marketplace with healthcare.gov, Kelsey Seybold.

Result

ContentActive created an Enterprise Content Management (ECMS) solution for CHC, fully ADA Compliant and supports multi-lingual readers (English and Spanish). Along with the over 1,000 unique web pages needed for this site ContentActive also built a matching website for their partner Kelsey Care. 

Additional statistics include the following:

  • The site helps over 400,000 medicaid patients in the Houston and surrounding area find information regarding the health plan, registering for insurance and with integration with Healthcare.gov.
  • The custom built wizard style Provider Directory provides over 29,000 requests per month to patients to find physicians and hospitals.
  • The portal helps over 3,000 daily patients find information and review claims, account information, events and other healthplan touchpoints.
  • Full API integration with Cognizant TriZetto - QNXT Enterprise Core Administration System
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